As 2015 winds down, I decided to hold down and have a look at the upcoming trends in thecustomer care services of organizations and companies working across the world. Customer care matters a lot because we have officially entered the “world of customers”. Buyers have become more authorized than ever and they want to come up with a new level of customer services. During my research, I jump to the conclusion that what is going to be crucial for companies in this year is “Good service”, just good service. Good service means that sorting out customer issues regarding their purchase decision, helping a customer in resolving their post purchase decision and the process should be pain free, helping process should be delivered at its best ensuring maximum productivity. Leading Numbers is making big changes in order to improve their customer services. Let’s see what they have planned for the upcoming year and make a guess will they be able to satisfy their customers with the help of below-mentioned customer care trends?
- Smart phones are becoming an important choice when it comes to customer care
As everyone knows that the use of mobile phones is rapidly increasing. According to the research by the end of 2015 almost 50% of the population has own smart phones. Increase in the use of smart phones define how customers are communicating, shopping and what are their attitude towards brands. The customers time spend using internet on mobile has increased then on all other devices. Companies will be focusing a lot on providing mobile customer services because mobile is used for multipurpose and it consists of many social media and communicating apps such as video chat, web chat, Skype, MMS, SMS and much more exciting stuff. So, if a customer wants to communicate with a company then they will obviously use mobile phones for making contact with them. Therefore, companies these days are investing heavily on providing mobile customer services. Keeping in mind this trend, Leading Numbers have made the calling process from mobile phones really easy and you can clearly view their website on your phones. From your mobile phone you can select a company you are looking for from the Leading Numbers website and dial their number on the spot and within no time your call will directto the customer service department of respective company.
Today’s customers don’t have a single minute to wait. Now in the upcoming time the moment you will ask them to wait they will immediately shift to another brand. Brand switching has become an easy task for customers. If customers will find your customer services slow or your website difficult to use then they will move to another shop and website, it’s not a big deal. That is why this year companies need to rush and make their services entirely proactive. This strategy will make them feel special and important. Try to deliver right services at a right time especially when a customer has visited your brand for the first time. Understand that customer is always looking for a brand who is offering effortless services. In this year customers are expecting from companies to realize their problems before they are even aware of them.
In the case of Leading Numbers, you simply need to click the company you are looking for and dial the number from your phone and leave the rest for their customer service department. With no hurdle of middle man, your call will be transferred to the customer service department of the respective organization.
- Adaption to customer’s changing requirements
This year customer experience is going to be really important because mostly business man believes that the success of their organization depends upon the customers. In fact,business men believe that customer experience is critical to their business. With the passage of time, everything is changing from trends to style to fashion to thinking to people nothing remains the same forever. Similarly customer expectations have changed too. Your company will survive only if you have an ability to adapt changing expectations among customers. The probability of your company survival is based on how you are going to meet the changing needs of your customers. The Majority of the entrepreneurs believe that their customers are satisfied with their services but in reality,very fewer customers are satisfied with them. So, don’t be overconfident on the quality of your services.
From a directory company today’s customer expects that they will connect your call immediately with the customer service department of a company, customers are searching for. Customers don’t have to wait because Leading Numbers understands the changing trends among the customers. At reasonable price a customer call will be connected with the customer care department of a company they are hunting for.
- Retail stores need to be much more
Now customers expect much more from the bricks and mortar store rather than just being a place of purchase. They are looking for a complete solution under one roof. Customers want to purchase products and want to get the solution of their problems under one roof. Staff in retail stores should be trained enough to equip customers with right knowledge at a right time. You will highly disappoint customers if your staff won’t be able to provide the answer to customer queries on the spot. In today’s time, we are carrying the entire world on the palm of our hands in the form of mobile phones and internet therefore staff in retail stores need to be super active and expert in the upcoming years.
The customer service staff of Leading Numbers is friendly and equipped with an appropriate knowledge. Their website is providing a complete solution to the customer problems. You can complain to their customer service department and they will promptly respond to your queries.
- Smart machines are going to take over human employees
Satisfying customers is not a piece of cake. It’s a very difficult task because putting a smile on each and every single customer and providing a unique and happening experience to every individual customer hard to achieve but not impossible. Knowing all your customers, building a healthy relationship with them and understanding their needs and wants have still not been achieved by many medium and large organizations. The reason is human capacity is limited and to achieve a level of excellence you need to hire a large customer service team and then you required a lot of money on their training which is not possible for many companies. Therefore in 2016 it’s expected that most companies are going to replace human power with machines because brands believe that smart machines will help them in acknowledging their customers in a better way without the limitations of scale. They would be able to collect large amount of data and they would be able to identify customer issues at a right time.
Leading Numbers is also thinking to make their services as much automated as possible. Their aim is to reduce human involvement and to make delivery of services in a robotic way. Let’s hope for the best regarding all the companies and wish every company will succeed in providing best customer services.